1. What is included with the digital signage display? Does it really come with free software?
Yes, our all-in-one solution includes the hardware (LCD screen, capacitive touch screen, built-in media player) and our proprietary Content Management System (CMS) software at no extra cost. There are no monthly licensing fees for the basic software, allowing you to manage and publish content immediately.
2. How do I control and update the content on the screens remotely?
You can control your screens from anywhere with an internet connection. Using the provided free CMS software, you can schedule playlists, upload new content (images, videos, web pages), and monitor screen status remotely through a web browser or a dedicated mobile app.
3. What sizes are available, and what is the recommended viewing distance?
We offer a range of sizes including 32", 43", 50", 55", and 65" to suit different spaces. As a general rule, the ideal viewing distance is about 1.5 to 2.5 times the screen's diagonal size. For example, a 55" screen is best viewed from 6 to 12 feet away.
4. What is the difference between a standard touch screen and a capacitive touch screen?
Our displays feature projected capacitive (PCAP) touch technology, the same used on modern smartphones. It offers superior clarity, multi-touch capability (for pinch-to-zoom and other gestures), and is highly responsive and durable compared to older infrared or resistive touch screens.
5. What types of content can I display on the screen?
The built-in smart player supports a wide variety of content formats, including:
Videos & Animations: MP4, AVI, MOV
Images: JPG, PNG, GIF
Live Feeds: Web URLs, RSS feeds, social media streams
Documents: PDF
Interactive Content: HTML5 applications
6. Is the display ready to use out of the box, or do I need to buy additional components?
It is an all-in-one unit. The media player is integrated directly into the monitor, eliminating the need for an external PC or media box. You only need to provide power and a network connection (via Wi-Fi or Ethernet) to get started.
7. What mounting options are available?
The display is designed for wall-mounting and is typically compatible with standard VESA mount patterns (e.g., 200x200mm, 400x400mm depending on the size). We offer optional wall mount brackets, or you can use a third-party stand or trolley for greater flexibility.
8. How can the interactive features be used for advertising?
The capacitive touch screen allows you to create engaging experiences such as:
Interactive product catalogs and menus.
Wayfinding maps where users can tap to find a store or facility.
Quizzes, surveys, and games to boost customer engagement.
Self-service kiosks for check-in or information lookup.
9. What happens if I lose power or internet connectivity?
The built-in player has internal storage. Once content is scheduled and downloaded, it can play seamlessly without an active internet connection. The system will automatically resume playback and reconnect to the CMS once power and internet are restored.
10. What kind of after-sales support do you provide?
We provide comprehensive technical support, including setup guides, video tutorials, and online/email support. The free CMS software also receives regular updates to ensure security and add new features.
